To bid on shifts using the ShiftKey app, you will need to complete a background check via our third-party vendor, Checkr, once per year. You’ll also need to complete any applicable state-required background checks.
Here are answers to some common questions that our users have about background checks, along with common reasons for delays.
How to request a background check
- Select “Order Background Check” in your ShiftKey profile
- You’ll be directed to our trusted third-party vendor, Checkr
- Enter your personal information, review your rights, sign disclosures and provide your authorization (select “Complete and Finish”)
Complete the online Checkr consent form to start your background check. Be sure to "Complete and Finish" the form. You can check the status of your background check and view results by logging into your Checkr profile at https://candidate.checkr.com/login.
If you practice in a state that requires drug screens, you’ll need to complete one before you can request your background check.
You may need to complete more than one background check
Some states have their own background checks. These are required by law. If you want to bid on shifts in one of those states, you’ll need to complete the Checkr background check and any applicable state-required background checks, which will be listed in the background check section of your ShiftKey profile.
If you’re not interested in completing a state-specific background check, remove that state from your membership states to keep your credentialing page clean and up to date.
What to expect once you request your Checkr background check
We work with Checkr to run a comprehensive background check, with a standard turnaround time of five to seven business days. You can view the status of your background check, and estimated time to completion, via Checkr anytime.
Once your background check has been completed, ShiftKey will upload it to your profile in the app. Checkr will also give you access to your background check for personal use; you can download it using your Checkr account. In addition, a copy of the report will be uploaded to your ShiftKey profile and can be accessed anytime.
How to check the status of your background check(s) using the ShiftKey app
Once you request your background check from Checkr, you’ll see a “Check Background Check Status” button in your ShiftKey profile — select it to view the status of your background check. (Note: You’ll be asked to confirm your identity the first time you do.)
The two statuses you can expect to see are:
- Pending: This means your background check is still processing. If Checkr needs additional information to complete your background check, they will email you requesting that information. You will have 30 days to provide it. . If you don’t, you’ll need to restart the process.
- Completed: This means that Checkr has completed your background check. Select the “Check Status” button to review your results.
How to view the results of your background check(s)
Once your background check has been completed, Checkr will send you an email telling you that the results are ready for your review, and you’ll be able to view them via Checkr.
Once we have the results, we will send you an email letting you know that they can be viewed on your ShiftKey profile.
You can easily access your Checkr background check report and any completed state background check report(s) anytime by selecting the “Check Background Check Status” button in the background check section in your ShiftKey profile.
Why your Checkr background check might take longer than five to seven business days
Here are three common causes for delay according to Checkr:
- Checkr needs more information from you.
- Checkr is waiting for information from county courts, which often rely on paper records.
- There are court record request backlogs due to workforce shortages and high demand.
Checkr says my national background check is complete. When will I be able to bid on shifts?
You will be able to bid on shifts as soon as all required credentials have been uploaded to your profile (including Checkr’s background check and any state-required background checks).
If your background check report is clear, your results will be automatically uploaded to your ShiftKey profile.
If your background check requires a manual review, your results will typically be uploaded to your ShiftKey profile within three business days. When our team has a higher volume of background checks to review, it can take longer. You can still view your results through Checkr anytime.
Still have questions? We’re here to help!
Visit our help center anytime, and click on the green chat bubble to talk to the support team.
