As an independent healthcare professional, keeping your credentials and certifications up-to-date is a must.
ShiftKey makes it easy to stay on top of the credentials required to use our platform.
- We house your credentials so you don’t have to share them every time you schedule a shift at a new facility.
- We remind you about credential expiration dates. (You are responsible for ensuring that all credentials and licenses are valid and up to date.)
- You can upload updated credentials in just a few steps.
Here’s how to make the most of our streamlined system.
1. Download the app and turn on push notifications
Credential expiration dates vary by state and type. For example, CPR cards are usually valid for two years, while TB tests must be taken once per year. Background checks must also be repeated annually, and some states require yearly drug tests.
When you have the app, you can manage your credentials on the go. When you turn on push notifications, you get expiration reminders. If you don’t have the app yet, download it now, and make sure to enable push notifications.
2. Know how long it takes to renew each credential
Credential renewal times vary. For example, once submitted, drug tests and background checks usually take between two and five days to process (sometimes longer). License renewal and other state-required credential renewal timelines differ by state.
3. Keep your credentials up-to-date so you don’t lose the ability to bid on shifts
If certain credentials expire, you won’t be able to bid on shifts via ShiftKey until you’ve updated them and uploaded them to the platform.
(Drug screens and national background checks are processed by our third-party vendor, Checkr. The app will direct you to request those on Checkr’s website.) Push notifications give you in-app reminders leading up to each credential’s expiration date.
Credentials required for all professionals:
- Annual TB test
- CPR card
- License to practice
- Annual background check
4.Ensure each credential is readable and complete before uploading
Incomplete documents can’t be accepted.
So, before uploading credentials, make sure they contain all requested information, that all text is readable, and that all images are clear. Some credentials require signoffs from a healthcare professional or certifying organization; you’re responsible for making sure they do so correctly.
If you need to sign a consent form for credential verification, you’ll find those in your profile. Simply select the green eSign button to complete and eSign the form via our trusted eSign vendor, Conga. (You won’t be able to sign the form until you’ve fully completed it.)
5. Upload facility-required credentials
Some credentials, such as the flu vaccine and COVID-19 vaccine, are optional. That means submitting them is completely up to you. You can use the ShiftKey platform without these credentials, but some facilities require them. Uploading them will unlock shifts at those facilities.
6. Upload the correct document type
Your document must be a JPG, PNG, HEIC, HEIF, PDF, .doc or .docx. It must also match the document type you have selected, or the system will reject it.
For example, if you’re uploading a PDF document, select PDF and upload the file. If you’re uploading a JPG image, select JPG and upload the file. If you need additional help uploading documents, head to our FAQ.
7. Use your legal name
The name on your credentials must match the name used for your ShiftKey account in order for your credentials to be verified. You may be asked to disclose previous names (e.g., maiden names and aliases) during any state background checks.
If your legal name doesn’t match the name you used to create your account, fill out this form with your driver’s license, TB test, CPR card and license to practice so we can update the name on your account.
Managing your credentials on the ShiftKey app is really that simple
Now, download the ShiftKey app and turn on push notifications (if you haven’t already) so you can stay on top of them!
Still have questions? Visit our help center.
