Reduce your burnout, boost consistency and get time back for what matters.
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ShiftKey helps you manage your operations and achieve your goals with direct access to:
- A marketplace of independent professionals
- Powerful, innovative tools
- Full transparency into usage and spend
Use us to consolidate vendor partnerships for maximum efficiency and build a more efficient, flexible, sustainable workforce strategy that delivers consistent, high-quality care.
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| ShiftKey | ShiftKey versus agency Agency | |
|---|---|---|
| Healthcare professionals | Instantly connect with top independent professionals who meet your standards—backed by Reliability Scores, credentials and real-time ratings. | You may be connected with a reliable professional, but you may not. In either case, you probably won’t have much of a say in the matter.
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| Worker classification | A marketplace backed by industry leading experts, so you can engage with an independent workforce with peace of mind. | Even though some use W-2 employees, joint employment, missed meal breaks and overtime are still a risk. Plus, some have paid hefty fines for bad practices. |
| Scheduling | Smart scheduling, built for speed. Our technology makes it possible to build access to a team of independent professionals you trust and reengage them in seconds. You can post shifts in advance, make schedule adjustments as you please, put your employees first, and review it all at a glance.
| Scheduling is labor-intensive: It often takes multiple phone calls to fill one shift, including a lot of back and forth to verify credentials. You can’t plan ahead, make adjustments when you need to, or prioritize your employees. It’s hard to keep it all straight!
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| Pricing | Flat-rate pricing. Zero surprises. Predictable, transparent pricing with no hidden fees—so you stay in control of your bottom line.
| Agencies usually charge differentials, overtime and surge pricing. If you want to hire someone from the agency, you’ll probably be charged for that too.
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| Oversight | Total control, tailored to your team. Set custom roles, permissions, and budget limits based on your team’s structure. No micromanaging required.
| The lack of oversight can financially cripple facilities. Anyone can call an agency’s intake line to request coverage, and they’ll deploy any professional who is available—no matter what it costs.
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| Availability | Available 24/7, 365, because care doesn’t stop at 5 p.m. Get round-the-clock access to the marketplace and a dedicated account manager who provides guidance on utilization, weekly insight reporting, quarterly business reviews and more.
| Only available during business hours. Your success hinges on your agency contact, and if they’re not at work or can’t find anyone to help you, you’re out of luck.
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| Coverage | Coverage without the chaos: Set your preferences once, and let Admin Assist do the rest. It fills shifts according to your rules so you’re always in control. | Finding coverage feels like a full-time job. Agencies can’t help you optimize your workflow, so you often lose hours to paperwork, phone calls and follow-ups
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| Billing | Simplified billing, start to finish. Digital Invoicing automates your payment process—no paperwork, no delays. | Lots of paperwork to manage
Mileage…old shifts on invoices… premium charges… Reviewing every sheet of paper to audit charges is cumbersome, time-consuming and costs the facility money.
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| Business insights | Insights that drive efficiency: Easily run CMS-compliant PBJ reports, monitor usage and control spend to improve budget adherence. | Agencies are designed to help you fill shifts, nothing more. They don’t offer insights that help you plan for the future.
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| Support | Post shifts and accept shift requests anytime, anywhere. Whether it’s after-hours or weekend needs, we’ve got you covered (yes, there’s an app for that). | Access during business hours only. It can be difficult to get extra help after hours. Sometimes you won’t be able to reach anyone at all.
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| Finding help | Effortless multi-shift posting: Post multiple shifts for different specialties in one go. No duplication, no wasted time. | Can only request one shift at a time. You need to manually request help for each open shift and specialty.
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About ShiftKey
ShiftKey is a technology company committed to transforming healthcare by leveraging data and a marketplace approach to connect independent licensed professionals with facilities with open workforce needs. ShiftKey is playing a vital role in advancing empowered work, stability and solutions for professionals, facilities and the people and communities they serve. With 10,000 healthcare facilities and hundreds of thousands of independent licensed professionals on the platform, ShiftKey is the market leader in strategic workforce solutions, driving a more sustainable, inclusive and profitable workforce economy for the future. For more information about ShiftKey, visit www.ShiftKey.com.